CALL CENTER/MEMBER SERVICE SUPERVISOR
The Call Center/Member Service Supervisor must have a comprehensive knowledge of all credit union products and services. He/she will be responsible for supervising, scheduling, and training Call Center personnel and assumes responsibility for all training aspects of new call center personnel. He/she is responsible for ensuring information and member service support is provided and ensuring the highest quality of service in a pleasant and efficient manner. He/she will also be responsible for the handling of transaction requests, trouble-shooting and disputes.
QUALITY CONTROL SPECIALIST
This position performs quality control reviews of credit union processes specifically in relation to consumer (direct and indirect), home equity and mortgage loans. The objective is to improve document accuracy, mitigate risk, maintain adherence to critical regulatory guidelines and internal credit union policies and procedures as well as reduce errors. This position also provides quality customer service to internal and external customers. Additional duties include but not limited to assisting with pre-funding and post-funding audits of all loan products as required by management and Internal Compliance.
Please email your resume to Human Resource Manager, Gwenn Bosshardt, at Gwenn.Bosshardt@ilcomcu.org
We offer comprehensive benefits that include medical, dental, life, vision, and disability insurances, as well as a generous match on 401K contributions.